Privacy Policy
Short version:
We make sure that your data is handled in a way which complies with the EU General Data Protection Regulation (GDPR), the Data Protection Act 1998, and any other relevant legislation.
Long version:
In this document, ‘we’ refers to Marshall's Castles and its representatives. ‘You’ refers to visitors to our website and our customers.
Who is responsible for your data?
Our data protection officer and company owner is Mark Marshall. The data protection officer is responsible for ensuring that your data is stored and processed safely. You can contact them by phone at 07447093751 or by email at marshallscastles@gmail.com.
Why do we process and store your data?
We process and store your data when you make an enquiry or place an order with us to provide our services as a bouncy castle and inflatable hire company. This includes your name, contact details, and IP address. Additionally, we need to store your information for tax and insurance purposes.
We only process and store data that you have directly provided to us and that is necessary for us to operate our business.
How long will we keep your data?
We may need to store your personal details for up to 4-5 years after your last interaction with us for tax and insurance purposes. After this period, your data will be anonymised unless you have opted to receive ongoing communications from us.
Who has access to your data?
Our data protection officer manages access to your personal data. Typically, only the data protection officer and authorised staff members will have access to this data.
Some services we use, such as our website provider Booking Online Ltd and our email provider Fastmail, will store a copy of your data to facilitate our services. Additionally, if you provide your details via a social media platform, that platform may also retain a copy of your communication.
We do not sell or share your data with third parties for marketing purposes.
Who else might your data be shared with?
We may share your personal data with third parties if required for legal reasons. This could include situations involving insurance claims, tax audits, or fraud prevention.
How can you see what data we store about you?
You have the right to request details of the data we store about you. We can send a copy of your data to the email address provided when you used our services.
Your right to deletion
If you were previously a customer, we may need to retain some of your data for tax or insurance reasons. Otherwise, we will comply with your request for data deletion as best as possible.
How can you opt in or out of our marketing messages?
You can manage your marketing preferences at any time by clicking the link at the bottom of our emails, or by contacting us directly through any other means.
How does our website use cookies?
Our website uses cookies to facilitate the ordering process. These cookies are temporary and cannot be used to identify individual visitors.
Third parties, such as Google Analytics, may also set cookies on your browser to monitor website performance. These third parties have their own cookie policies.
How do you make a complaint about our use of your data?
If you have any unresolved issues regarding the use of your data, you can contact the Information Commissioner’s Office (ICO), the authority for data protection in the UK.
Contact Information: