FAQs - Bouncy Castle and Inflatable Hire
Here are some frequently asked questions about our bouncy castle and inflatable hire services. If you have any other queries, feel free to contact us — we’re always happy to help!
Who are Marshall’s Castles?
We’re a family-run bouncy castle and inflatable hire business, established in 2010 by husband-and-wife team Mark and Jenny Marshall. We started the company after a disappointing hire experience and set out to deliver something better – high-quality inflatables and exceptional customer service.
Where do you deliver your bouncy castles and inflatables?
We deliver across the East Midlands and South Yorkshire, including Nottingham, Derby, Leicester, Sheffield, Chesterfield, and Mansfield, as well as many of the surrounding areas. Delivery is free in many of these locations – just get in touch if you're unsure whether we cover your postcode.
Do you cater for different kinds of events?
Absolutely – we regularly provide inflatables for birthday parties, school fairs, weddings, corporate events, community fun days, and charity events. Whether it’s a small garden party or a large public gathering, we’ve got you covered.
Can I hire inflatables for adults too?
Yes! We have a dedicated range of adult bouncy castles and games that are larger and more robust, making them ideal for weddings, corporate parties, stag/hen dos, and family fun days.
Do you offer themed inflatables?
We do! Many of our inflatables come with themed artwork, including unicorns, pirates, princesses, Peppa Pig, enchanted forests, and more. We also have exclusive inflatables designed just for Marshall’s Castles.
What makes Marshall’s Castles different?
We combine professionalism, friendly service, and top-quality equipment. Our dedication to customer care, our wide product range, and our flexible delivery options have helped us grow into one of the most trusted names in inflatable hire in the region.
Where do you deliver?
We deliver to a wide area across the East Midlands, including Nottingham, Derby, Leicester, Sheffield, Chesterfield, Mansfield, and surrounding areas. If your location isn’t listed on our website, get in touch to see if we can help you.
Can I set up an inflatable on a slope?
We can set up on slight slopes, but the area needs to be mostly level for safety reasons. If you’re unsure whether your site is suitable, feel free to contact us, and we can advise or visit the location in advance if necessary.
Can you set up indoors?
Yes, we can set up indoors! Our inflatables are suitable for use in large halls, community centres, and other indoor venues. If you’re planning an indoor event, let us know the venue’s ceiling height and available space so we can recommend the best inflatable for you.
What types of events do you cater to?
We cater to a wide range of events, including:
- Birthday parties
- Weddings
- Corporate events
- School fun days
- Community fairs
- Charity fundraisers
- Seasonal events, including Christmas Grottos and themed inflatables.
No event is too big or small for Marshall's Castles!
Are your inflatables safe and insured?
Yes, safety is our top priority. All our inflatables are regularly tested in accordance with RPII standards, and our electrical equipment is PAT tested. We also carry £1 million public liability insurance for your peace of mind. Our team is fully trained to set up and secure inflatables safely.
How long will you stay to set up?
Our team will set up and secure your inflatable, ensuring everything is safe and ready to go. The time needed for setup depends on the size of the inflatable, but most installations take around 20-30 minutes. We’ll also provide instructions on how to use the inflatable safely.
What happens if the weather is bad?
For outdoor events, inflatables cannot be used in strong winds or heavy rain for safety reasons. If the weather is unsuitable, we’ll notify you as early as possible and work with you to reschedule or provide a full refund.
What inflatables do you offer?
We offer a huge range of inflatables including bouncy castles for children and adults, bounce & slide combos, inflatable slides, assault courses, inflatable games, sumo suits, and space hopper race tracks. We also have Christmas grottos and festive displays for seasonal events. Check out some of our options below!
How do I book?
You can book online using our simple booking system. Select your product, choose your date, and follow the steps to secure your booking. If you have any questions, give us a call or contact us, and we’ll be happy to assist.
What do I need to do before delivery?
Ensure the setup area is clear of debris, level, and has sufficient access. If you’re unsure about space requirements, check the dimensions on the product pages or contact us for guidance. For safety, we’ll need access to a 240v 13amp power socket within 30 metres of the setup location.
Are your inflatables safety tested?
Yes, all of our inflatables are RPII-tested to ensure they meet strict safety standards. Every unit is inspected regularly and certified for safe use at public and private events.
Is your equipment cleaned between hires?
Absolutely. We thoroughly clean and sanitise every inflatable before and after each hire. This includes wiping down surfaces, vacuuming the inside, and checking for any debris to ensure a clean and safe environment for every user.
Are your electrics tested?
Yes, all electrical components, including blowers and extension leads, are PAT-tested annually to ensure they are safe and fully compliant with UK regulations.
Do you have public liability insurance?
We hold £1 million public liability insurance, which covers all of our hires. This gives you peace of mind when hiring inflatables for events such as school fetes, corporate days, or community fun days.
Do you provide safety instructions?
Yes. Upon delivery, our friendly team will set up the inflatable securely and go through all necessary safety guidelines and usage instructions with you. We'll also provide contact details in case you have any questions during the hire.
Can bouncy castles be used in all weather?
Our inflatables can be used in light rain, and many include built-in rain covers. However, for safety reasons, we do not allow hire during high winds or heavy rain. If adverse weather is forecast, we’ll discuss your options and offer a refund or reschedule where needed.
Do you supervise the inflatables during hire?
Our standard hires are unsupervised, but we provide clear instructions on how to monitor use safely. For certain events, supervision may be available at an additional cost—just ask when booking.
If you have any additional questions, don’t hesitate to get in touch. We’re here to ensure your event is a success!